I read wi
th interest a blog post on PR Moment which cites meetings as a waste of time.
Although the article, written by Hacked Off Flack, is tongue in cheek to some extent (at least I hope so – he states falling asleep as a way to keep your meetings short!) I can’t help but come back with a rebuttal.
Having started a new job two weeks ago, building client relationships is one of the most important things I need to do in order to effectively manage my client’s accounts. I am passionate that this can’t be done without regular face-to-face contact.
But I won’t disagree completely with Hacked Off Flack – I have been in many meetings which have proven to be a complete waste of time, turning into lengthy debates rather than short, sharp decision making sessions.
With that in mind, here some tips to ensure your meetings remain productive.
1). It’s all about the agenda
Draft a realistic agenda before the meeting and issue it to all parties for additions and reference (about a week before if possible). This will make sure that everyone is in agreement on what needs to be discussed, and will hopefully stop anything from being missed off, or tangents from taking over. Try and plan how long you think each item will last and decide your meeting length around this. Most importantly – stick to it and steer people back to the agenda if necessary.
2). Someone take notes
And by this I don’t mean illegible scribble (which is what I’m often guilty of!) but proper, detailed notes of decisions and actions. Note taking is actually a pretty hard skill to master – being able to filter the bullshit and capture the stuff that really matters should not be underestimated.
3). Clarify actions at the end of each meeting
How many times have you left a meeting still not knowing what you’re supposed to be doing, or wondering if your client is really clear about what you need them to do? At the end of the meeting have your dedicated note taker clarify each person’s actions, quickly and succinctly.
4). Circulate a contact report
Issue a contact report to all parties after the meeting, confirming in writing what has been agreed. In my view a written record is vital to ensure that everyone is clear on what needs to be achieved by when. It’s also a good tool to look back on when you’re nearing the next meeting, to make sure that everything has been actioned.
5). Think about who should attend
Most PROs and agencies charge per hour or day, and meetings can quickly eat into a retainer. Think carefully about who should be in the meeting – do you really need an account director, manager and two account executives? Only have those who will truly benefit from the meeting, both from your team and the client’s perspective.
6). Always schedule an end time
If you don’t have an end time you’re asking for trouble! Keep an eye on the time and give the odd countdown to remind people; e.g.: “We’ve got 15 minutes left, shall we move onto the next item?”
7). Get into a routine
Decide how often you need to have client meetings; monthly, bi-monthly, quarterly, whatever. But whatever you choose – stick to it. It’s when meetings get cancelled and you try and roll six months worth into one meeting that things get a bit hectic! The last item on your agenda should always be ‘date of the next meeting’.
8). Get biscuits (or cookies for my American readers)
Sugar makes every meeting easier to bear. Trust me, it’s a well known fact.
Bloggers are human – and yes – we make mistakes!
Like many people in the PR industry I read a lot of blogs.
I have the ones I read on a regular basis, as well as those that I stumble across on Twitter and Facebook.
The thing I love the most about blogs is the abillity people have to comment – to add value to a debate or a topic and help spark even more interest than the original post itself.
Or at least thats my idea of what comments are for – but apparently not everyone feels the same.
During my rounds today I found three comments on different blog posts – all pointing out mistakes which have been made by the blogs author.
Some were grammatical mistakes; others were statements or sentences which could perhaps have been written a little more clearly.
The comments weren’t written in a friendly way – they were rude and you could tell the people leaving them were feeling smug at the fact that they had spotted an error.
Now, I know that blogs should be correct and anyone in PR who makes a grammatical error should know better.
But do you know what – it happens! Get over it!
Why feel the need to leave a smug comment about it?
I also spotted a post on one of my favourite social media blogs which had – shock! Horror! – not one, not two, but THREE spelling mistakes.
Did I leave a rude comment chastising the author? Or did I think; “You know what, I bet they wrote that in 10 minutes in-between client meetings, phone calls and drafting copy for a deadline, so let’s give them a little slack shall we?”
Now, I’m not saying that you shouldn’t call people out on errors (especially if they are factual errors) – indeed in some ways its a good thing. As an author you can then correct it and make sure you pay more attention next time.
But I don’t think it should be done rudely – and you should still add more to the conversation than just “oh, by the way, you’ve spelt that wrong.”
So, the moral of my rant is that mistakes DO happen! It’s making sure they don’t happen again, and how you handle the mistake that makes the difference.
Here are some tips:
1). Always approve negative comments on your blog, or ones that call you out – unless they are overly rude, personal or use bad language. Then craft your reply carefully. If someone points out an error thank them for there eager eyes and make a note not to make the same mistake again.
2). Get your work proofed. Part of my role as a manager is to proof any work drafted by other members of my team. But equally I always ask our account executive to proof my work. I’m human, mistakes happen, and sometimes you get too ‘close’ to your work to realise your making mistakes.
3). If you make a factual mistake, or you alter your post significantly after people have commented, always let your readers know you’ve made the change.
I’ve made six errors on purpose in this post (here’s hoping you don’t find more than that!). Let’s play ‘Call me out’. Go on – get it out your system!
Posted by Brooke_Nolan | June 1, 2011 | Categories: Blogging, Public Relations, Social Media | Tags: blog comments, blogging, handling negative blog comments, mistakes, PR | 10 Comments »